A few years ago, we were at a turning point as an organisation. Our growth was impressive, but the pressure on our MT, our supervisors and our team leaders was increasing. We were running from project to project, communication was messy and some managers were in danger of dropping out. Most of all, we were working harder and certainly not always smarter. We had fallen into ineffective behaviour patterns that we couldn't get out of on our own. ElevenGroup helped us break through exactly that. The From Harder to Smarter Working programme made our leaders at all levels aware of their qualities, pitfalls and behavioural patterns. The intensive team days, complemented by individual coaching and guidance, created more openness, trust and a better way of working together. With ElevenGroup's help, we found space to reflect on what could be improved and how we wanted to shape the future together.

We saw teams really get to know each other better, feedback became normal, and personal development goals became concrete and visible in practice. By linking to our broader organisational and customer context, strategic themes were also structurally put on the agenda and we were ultimately able to serve our customer better.

The result? An MT that stands firmer, supervisors and team leaders who have visibly grown in their leadership, an organisation that experiences peace and direction, and stakeholders who notice the difference. The impact is lasting, in how we work and especially in how we work together.

For us, ElevenGroup's programme was a tipping point. It helped us restore our growth to health and sustainability. And we are proving not only more resilient as a team to challenges associated with growth, we are also a stronger team in other scenarios, adapting successfully."

Ben Casparie - Branch Director DSV Contract Logistics BV (formerly Schenker Logistics BV)

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