1. ELEVEN Group ("we" and "us") only carries out work that serves person development and will therefore not respond to requests to judge individuals.

1. These terms and conditions apply to all agreements we enter into with our clients ("you"), for the purpose of assignments concerning the provision of person development programmes, and in particular, leadership programmes, team development programmes, communication training courses and consultancy services ("Development Process").

2. Deviations from these terms and conditions are only binding if we have confirmed them to you in writing.

1. The agreement between you and us is established when you sign and return a written order confirmation or when you approve an order confirmation sent by e-mail.

1. We have the right to suspend the Development Programme in the event of force majeure. By force majeure we mean traffic jams, disruption of the client's business, illness of the trainer, defective means of transport of the trainer and/or actor occurring during the journey to the performance location. In these cases, we will discuss what possibilities there are to schedule the Development track on another date.

2. We are never liable for costs incurred by you. This includes the costs of venue hire and participants' travel and salary costs.

3. We have the right to send a replacement trainer if the agreed trainer is unable to deliver the Development Programme.

1. You have the right to cancel participation in a Development Programme, or the assignment, by registered letter.

2. You can cancel free of charge up to 4 weeks before the start of the Development Programme.

3. In case of cancellation from 4 weeks to 1 week before the start of the Development programme, you are obliged to refund 50% of the training fee and any actor fee. From 1 week before the start, 100% of the training and actor fee.

1. If, during the execution of the agreement, it turns out that it is necessary for proper execution to change or supplement the work to be done, we will inform you in time. We will then adjust the agreement in consultation.

2. If we agree to amend or supplement the agreement, this may affect the time of completion of the execution of the assignment. We will inform you immediately.

3. If the amendment of, or addition to, the agreement has financial and/or qualitative consequences, we will inform you in advance.

1. We will charge you for the Development Programme with an invoice at the start of the programme. You undertake to pay the invoice within 30 days of the invoice date.

2. If you do not pay within the agreed period, you will be in default without any notice of default. From the due date, we are entitled to charge statutory interest. If payment is not made on time, we are entitled to suspend execution of the order immediately. We will inform you accordingly.

3. We charge 21% VAT on the Development Programme. We will indicate this on the invoice.

4. In case of liquidation, bankruptcy, seizure or suspension of payment of you as the client, we may claim our claims immediately.

5. Quotations are valid for the period in which the implementation of the Development Programme falls within the relevant calendar year.

1. Our employees and/or employees hired by us, our clients and all participant(s) are all obliged to maintain confidentiality of all confidential information that comes to their knowledge during the performance of the work; for this purpose, we maintain a privacy statement and processor's agreement.

1. We own the intellectual property rights to our training materials.

2. You may not publish or reproduce in any way the material produced by us without our express written consent.

3. You may not publish photos of the trainers and/or actors without express permission.

1. We endeavour to carry out the given assignments to the best of our knowledge and ability and in accordance with the general terms and conditions.

2. We accept no liability for damages resulting from any act or omission based on information obtained, unless we can be blamed for intent or gross negligence.

3. If we do become liable for any damages, these will be limited to a maximum of the invoice amount.

4. Under no circumstances shall we be liable for indirect damages, including consequential damages, lost profits and damages due to business interruption.

1. Eleven Group processes personal data provided by you in accordance with the AVG, as also further elaborated in Eleven Group's privacy statement. You guarantee that data subjects whose personal data are provided have been informed about the processing of their data by Eleven Group.

1. The maximum group size is 10 people, unless otherwise agreed. If the group is expanded, we will adjust the agreement accordingly in consultation.

1. Any agreement we conclude with you and other clients is governed by Dutch law. Disputes arising from agreements to which these conditions apply will be submitted to the competent court in Rotterdam.

We reserve all rights.